Advanced Consultation Training (ACT) creates a consistent standard for pre-procedure dialogue
Comprehensive patient evaluation is key to ensuring successful outcomes from aesthetic procedures, yet, in an unregulated market, with no industry-wide standards, both practitioners and clients are putting themselves at risk because of inadequate consultations.
To meet the demand for a more rigorous consultation framework, particularly in the post-Keogh and revalidation environment, a new advanced course is being launched in the UK. Advanced Consultation Training (ACT) is the brainchild of Anouska Cassano and has been developed in collaboration with Glenn M Callaghan, PhD, Professor of Psychology and Director of Clinical Training at the Department of Psychology San Jose State University.
Aimed at both beauty therapists and aesthetic practitioners, the CPD approved course is designed to give delegates the tools they need to better manage patient expectations; communicate more positively and constructively with their clients, so as to forge a stronger bond and relationship; improve their understanding of the broader psychological and emotional factors that may be impacting their client during their treatment journey; and identify those patients who not be psychologically suitable for treatment. In addition ACT also teaches practitioners to better understand how their own beliefs, desires, and feelings can impact on how they communicate with clients. At then end of the training the delegates’ knowledge will be tested to ascertain if they can become a certified ACT practitioner.
The concept has already been endorsed by some key industry players including Paul Myers, Senior Medical Appraiser NHS London SHA, Matt James Consultant Consultant Plastic and Reconstructive Surgeon Guy's and St Thomas’ Hospital, Naveen Cavale, Consultant Plastic Surgeon King’s College Hospital, Dr Richard Rogers, Hair Restoration Surgeon The Westminster Clinic, Debra Morris (Educational Development Officer CIBTAC/BABTAC) and Laurie Grasty, Licensing Environmental Health Officer at London Borough of Bromley.
