The non-invasive “tweakments” behind the most insurance claims revealed

Figures from insurer Zurich UK reveal that eyebrow tinting and microblading account for almost two-fifths (37%) of salon injuries. Laser treatments caused the most serious injuries, with average claims of £6,600.

While the 90’s/Y2K trend of skinny brows is making a big comeback in 2022, “power brows” (big bushy brows) have dominated brow trends in recent years with the hashtag #bigbrows clocking up more than 44 million views on TikTok alone as of July 2022.

But they have also been responsible for the most beauty blunders leading to insurance claims.  

More than a quarter (28%) of claims made against salons by injured customers are due to eyebrow and eyelash tints gone wrong, according to data from Zurich.

The frenzy for microblading, a semi-permanent tattoo that creates the appearance of fuller brows, was also behind a further one in 10 (9%) claims, the insurer found.

Microblading and tinting may be one of the less invasive treatments available in clinics and salons but they are not without their hazards. Both can trigger allergic reactions resulting in redness, swelling and even difficulties breathing.  

Thus, Zurich is urging salons and their customers to insist on patch testing prior to any treatments, to help detect potential adverse skin reactions and prevent injuries.

Clare Mitchell, Zurich’s Head of Public Liability Claims, said: “With big, fluffy brows on trend, eyebrow treatments are more popular than ever.  While allergic reactions are rare, consumers should be aware of the potential complications and how they can be avoided. A patch test is the best way of checking whether you might be allergic to a product before using it.  Even if you’re in a rush, passing on a patch test is not worth the potential consequences.” 

With summer in full swing and people looking to prepare with pre-holiday pampering, Zurich highlighted other popular treatments behind the most injury claims.  

Nail treatments, including manicures and pedicures, made up nearly a fifth (17%) of payouts for injuries ranging from allergic reactions to fungal infections.  

Hair and eyelash extensions were behind 15% of salon claims, including reports of hair loss.

Zurich says that while responsible for fewer than one in 10 (7%) injuries, claims for laser hair removal are rising as consumers move away from waxing.  

Laser treatments also caused the most serious injuries, with average claims of £6,600 says the insurer. Overall, beauty treatment claims amounted to £2,400 on average.

“While the vast majority of salons follow good practice, accidents can happen. From harsh chemicals to hot wax, salons are full of potential hazards which can lead to more than just a bad hair day,” adds Mitchell.

“Accidents in the salon are not just disastrous for customers but can leave businesses in a precarious financial and legal position.  If a customer suffers an injury, small firms may not have the funds to cover a large and unexpected bill, which is why it pays to have the right cover in place. It’s also important salons and practitioners comply with policy terms and conditions when they carry out treatments.”